Customer enquiries
Repeated questions, inconsistent replies and missed follow-ups.
Now onboarding Singapore SMEs
Put a custom AI agent to work on your operations.
ProcessPilot designs and deploys customised AI operations agents for Singapore SMEs. Each agent is built around your processes, systems, business rules and approval requirements.
14-day custom agent sprint
Human approval built in
Powered by Smart Tradehub Solutions Pte Ltd
Sample agent: enquiry → quote → follow-up
Human supervisedInbox triageSort enquiries, detect intent and draft replies.
triage ready
Document extractionPull key fields from PDFs, forms and spreadsheets.
less copy-paste
Quotation draftsGenerate first drafts from your approved templates.
faster response
Weekly reportingSummarise progress, risks and next actions.
clearer ops
Free 20-minute workflow scan
Tell us one repeated responsibility. We will identify whether it is suitable for a controlled AI agent and what the first sprint should build.
1agent responsibility
14dsprint delivery
SGDfixed-scope pricing
Where an agent should start
Start with one responsibility your team handles every week.
Do not begin with a generic super-agent. Begin with one recurring responsibility that is valuable, measurable and safe to keep under human approval.
Documents & PDFs
Copying details from forms, invoices, receipts and client documents into spreadsheets.
Quotations
Manually preparing proposals, price tables and standard response messages.
Management reports
Collecting updates and rebuilding weekly reports from scratch.
SOPs & staff questions
Scattered files, repeated internal questions and slow onboarding.
Lead follow-up
Slow responses after enquiries, no structured nurture and no action reminders.
Practical use cases
Custom agents for admin-heavy Singapore businesses.
Best for SMEs in accounting, corporate services, recruitment, training, renovation, logistics, wholesale, distribution and B2B services.
AI email triage
Classify incoming emails, identify urgency, extract key details and draft response options.
- Intent detection
- Reply drafting
- Follow-up reminders
Document extraction
Turn PDF or form information into structured fields for Excel, CRM or internal tracking.
- Invoice fields
- Client data
- Operations checklists
Quotation assistant
Use your templates, scope notes and pricing rules to generate first-draft quotations for approval.
- Proposal drafts
- Scope summaries
- Approval workflow
Internal knowledge base
Let staff ask approved SOP and policy questions instead of searching through folders and chats.
- SOP answers
- Onboarding support
- Policy references
Report automation
Compile weekly updates, summarise issues and produce management-ready reports.
- Weekly summaries
- Risk flags
- Action lists
Workflow redesign
Map the manual process first, then remove unnecessary steps before adding AI.
- Process map
- Automation plan
- Team handover
14-day agent sprint
A defined agent responsibility, not a vague AI consultation.
We define one business responsibility, build the first controlled agent and hand it over with clear documentation.
1
Define the responsibilityPurpose, triggers, inputs, outputs and success measure.
2
Connect knowledge and toolsCompany rules, documents, email, spreadsheets and business systems.
3
Set actions and boundariesAuthorised actions, human approvals and exception paths.
4
Test, train and hand overNormal cases, exceptions, team walkthrough and operating documentation.
Before
- Staff copy details between inbox, PDFs and Excel.
- Replies and quotations are recreated manually.
- Reports depend on one person collecting updates.
- Knowledge is scattered across files and messages.
- Follow-ups are easy to miss during busy periods.
After
- AI drafts, extracts, sorts and summarises first.
- Your team reviews and approves final outputs.
- Templates and SOPs become reusable workflows.
- Management gets clearer reporting with less chasing.
- Staff spend more time on judgement and client work.
Packages
Start small. Prove value. Then expand.
Pricing is fixed-scope so the first step is clear. The free scan helps decide which package fits.
Diagnostic
AI Agent Blueprint
SGD688
For SMEs that want to define the right agent responsibility before implementation.
- 60-minute process review
- Agent opportunity map
- Risk and data sensitivity check
- Recommended first agent responsibility
Main offer
14-Day Custom AI Agent Sprint
SGD5,800
For businesses that want one customised agent for one clearly defined business responsibility.
- Agent Blueprint and process mapping
- Company rules and knowledge setup
- Email, document, spreadsheet or system connections where suitable
- Authorised actions and human approvals
- Team training and SOP documentation
- 14-day post-launch support
Ongoing support
Monthly AI Ops Support
SGD2k–4k /mo
For teams that want continuous workflow improvements, monitoring and new automation builds.
- Workflow improvements
- Prompt and template updates
- Team support
- New automation backlog
Book a free 20-minute workflow scan
Submit the form and it will open WhatsApp with your details pre-filled. This avoids waiting for a backend form setup.
FAQ
Common questions before the first scan.
The safest first implementation keeps humans in control. AI drafts, sorts, extracts and summarises; your team approves final output.
Do we need to replace our current software?
No. The first sprint usually works around your existing tools, such as email, Excel, Google Workspace, Microsoft 365, WhatsApp Business, CRM or cloud storage.
Will AI make final decisions for us?
No. We design human-in-the-loop workflows. AI assists with drafting, extraction, sorting and summarising. Your team remains responsible for approval.
Can this handle confidential data?
It depends on the use case, sensitivity, tools and access controls. The audit includes a basic data sensitivity check before implementation.
What kind of company is a good fit?
SMEs with repeated email, document, quotation, reporting, customer service, HR, finance or operations tasks are usually the best fit.
What happens after the free scan?
We recommend either an AI Agent Blueprint at SGD688 or a 14-Day Custom AI Agent Sprint at SGD5,800, depending on readiness and process clarity.
Who operates ProcessPilot?
ProcessPilot is a service brand powered and operated by Smart Tradehub Solutions Pte Ltd. Contracts and invoices can be issued under Smart Tradehub Solutions Pte Ltd.